Who we are
Wamigos is provided by Jitaraa Technologies Private Limited ("we", "us" or "our"). This policy covers our promotional website and the Wamigos business platform. You can contact us about privacy at jitarabusiness@gmail.com.
For account administration, security and our own business operations, we determine how data is used. When a business uses Wamigos to manage its customers, that business generally determines the purposes of processing its customer data and we process it to provide the service. Its own privacy notice also applies.
Data we handle
The information we process depends on the features you use:
- Accounts and workspaces: name, email, authentication information, workspace details, team roles and configuration.
- Business conversations: customer contact details, messages, delivery events, media, notes, assignments and workflow history.
- Calling, if enabled: call metadata and, where recording is enabled with appropriate consent, audio, transcripts and summaries.
- Connected services: the data and permissions needed for the connection you authorize, such as store products and orders, or selected business documents and calendar information.
- Billing and operations: subscription and credit records, payment references, usage, device and technical logs, error reports and security events. Payment providers handle payment credentials through their own services.
- Information you send us: support requests, enquiries and content you choose to provide.
How we use data
We use this information to authenticate users, provide and maintain workspaces, send and receive authorized communications, run configured workflows, provide requested AI features, operate integrations, support customers, maintain billing records and protect the service from abuse.
Where applicable, processing is based on providing the requested service, your consent, legitimate operational and security purposes, or legal obligations. We do not sell personal information or use private business conversations for unrelated advertising.
AI and call recordings
AI features may send relevant prompts, selected knowledge and conversation context to the AI provider configured for the workspace. An embedding provider may process selected knowledge to support retrieval. Provider terms and settings also apply. Do not include information that your business is not authorized to process.
Workspace knowledge and approved feedback support that workspace’s features; they are not permission for us to train a general-purpose model on customer conversations. AI responses can be inaccurate and require appropriate human review.
Businesses must obtain any legally required notices or consent for calls and recordings and configure access appropriately. A WhatsApp permission to place a call is not, by itself, consent to record it. Recordings and summaries are accessible only through the relevant authorized workspace features.
Google and connected accounts
If enabled, Google sign-in uses identity information to authenticate your account. Connecting a Google business tool is a separate, optional authorization. We request only the permissions needed for the feature you choose and use connected data to provide that feature.
Wamigos’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, sell it, or use it to train generalized AI models. Human access is limited to permitted circumstances such as your specific agreement, security investigations or legal requirements.
You can revoke a Google connection in your Google Account connections. Revoking provider access prevents future access but does not automatically delete data already stored; contact us or your workspace administrator to request deletion.
Security and retention
We use safeguards designed to protect information, including access controls, protected credentials and encrypted transport. No system is perfectly secure. Workspace owners should use strong authentication, keep team permissions current and avoid sharing credentials.
Data is retained as necessary for the requested service, configured retention settings, security, dispute resolution and legal or accounting obligations. Deletion from active systems and expiry from backups may follow different processes. Records subject to a legal obligation or hold may be retained for that purpose. We explain applicable exceptions when handling a deletion request.
Your choices and rights
Depending on applicable law, you may be entitled to access, correct, export or delete information, withdraw consent, object to processing or raise a grievance. We may need to verify your identity and authority before acting.
For a business’s customer data, contact that business first. If you cannot reach it, contact us with the relevant business and request details so we can help route the request. Workspace owners can follow our data deletion instructions. Never email passwords, OTPs, API secrets or payment credentials.
Updates and contact
Wamigos is intended for businesses and authorized adult users, not children. We may update this policy as the product or legal requirements change. The date above identifies the current version; material changes will be communicated as appropriate.
For privacy questions, rights requests or grievances, email jitarabusiness@gmail.com, addressed to the Privacy Team at Jitaraa Technologies Private Limited. If your concern is not resolved, you may use the relevant regulator or legal remedy available to you.
Need a little clarity?
Contact our team